Shipping policy

NEXORA SHIPPING POLICY

Shipping Area

NEXORA currently ships to eligible addresses within Canada and the United States.

We may expand shipping to additional countries in the future.

Shipping Cost

NEXORA currently offers FREE standard shipping on eligible orders within Canada and the United States.

Any applicable shipping charges will always be displayed at checkout before you complete your purchase.

Estimated Delivery Time

Our current standard shipping estimate is approximately 7–15 business days.

Delivery times are estimates and are not guaranteed delivery dates.

Actual delivery times may vary depending on the destination, carrier, customs processing, holidays, weather, inventory availability, or other circumstances outside our reasonable control.

Order Processing

After an order is placed and payment is successfully processed, the order will be prepared for fulfillment.

Processing time is separate from the estimated shipping/transit time.

Once an order has entered processing, we may not be able to make changes or cancel the order.

Order Fulfillment

NEXORA works with third-party fulfillment and shipping providers to process and deliver orders.

Products may therefore be shipped directly from a third-party fulfillment facility to the customer's shipping address.

You should contact NEXORA, rather than the fulfillment provider, if you have questions or concerns regarding your order.

Tracking

When tracking information is available for your shipment, it will be provided through the contact information associated with your order or made available through your order status.

Tracking information may take some time to update after a shipment has been dispatched.

Incorrect Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact NEXORA as soon as possible.

We cannot guarantee that an address can be changed once an order has entered processing or shipment.

If an incorrect or incomplete address results in a package being returned, lost, or otherwise undeliverable, additional shipping costs or other expenses may be the customer's responsibility where permitted by applicable law.

Delayed Orders

Occasional shipping delays may occur.

If your order has not arrived within the expected timeframe, please check your tracking information and contact NEXORA if you need assistance.

We will review the available tracking information and, where appropriate, work with our fulfillment provider to investigate the shipment.

A shipment arriving later than the estimated delivery timeframe does not automatically qualify for a refund. Eligibility for refunds, replacements, or other resolutions depends on the circumstances and our Return & Refund Policy.

Lost or Damaged Packages

If you believe your package has been lost or your product arrives damaged, please contact NEXORA as soon as possible.

We may request your order number, photographs, videos, tracking information, or other reasonable evidence to investigate the issue.

Eligible orders may qualify for a replacement, refund, partial refund, or another appropriate resolution depending on the circumstances.

Multiple Packages

In some cases, items from the same order may be shipped separately and may arrive at different times.

If this occurs, available tracking information will be provided for the applicable shipments.

Contact

If you have questions about shipping, tracking, or your order, please contact NEXORA using the contact information provided on our website.